Refund Policy

Refund Policy

(Please avoid contacting your bank for a refund before contacting our support team first, we will make it right)

1. Refund Eligibility We want you to be fully satisfied with your purchase. Refunds are available under the following conditions:

  • The item must be unused and in its original packaging.

  • If your order does not arrive within 30 days, we will provide a full refund of your order
  • Refund requests must be submitted within 30 days of delivery.

  • Certain items (e.g., sale or custom items) are non-refundable unless defective.

Returns

If something is wrong with your order for any reason, we will provide a full refund with your package sent back in new condition. 

2. Non-Refundable Situations Refunds will not be issued for:

  • Items damaged due to misuse or improper care.

  • Orders where the return/refund process was initiated beyond the stated timeframes.

  • Digital/downloadable products once accessed or downloaded.

3. How to Request a Refund If you believe you are eligible for a refund, please follow these steps:

  1. Contact Us: Reach out to our support chat with your order number and the reason for your request.

  2. Provide Proof: Include photos or videos clearly showing the issue if the item is damaged, defective, or incorrect.

  3. Return Authorization: Wait for our team to approve your request and provide return instructions.

4. Return Process

  • Approved items must be shipped back within 14 days of approval.

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).

  • Please use a trackable shipping method to ensure the item is returned safely.

5. Refund Timeline Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Processing times may vary depending on your bank.

6. Exchanges We offer free exchanges for items of equal or lesser value if the wrong size or variant was ordered. Contact our support team to initiate an exchange.

7. Damaged or Defective Items If your item arrives damaged or defective, notify us within 48 hours of delivery. We will offer a replacement, exchange, or refund at no additional cost.

8. Order Cancellations Orders can be canceled for a full refund if the cancellation request is made before the order ships. Once shipped, the order must follow our return process.

9. Customer Satisfaction We value your satisfaction and aim to resolve issues before they escalate. Please avoid contacting your bank for a refund. If you are unhappy with your purchase for any reason, please contact us directly so we can make it right.

10. Contact Information For questions about this policy or assistance with a refund, reach out to our support chat or support@hooparmour.com